The Pokies Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and The Pokies Casino concerning your use of the website and any associated online gambling services. They apply whether you browse the site, register an account, make a deposit, participate in a game, claim an offer or use another available feature. If you do not agree with these terms, you must not use the site or its services.

You are responsible for reading the current version of these terms before using the site. The Pokies Casino may update, replace or amend the terms from time to time to reflect changes to services, technology, law, regulatory expectations or business practices. Changes will apply from the date they are published or otherwise made available, unless a different effective date is stated. Continuing to use the site after an update indicates acceptance of the revised terms.

You must use the website lawfully and in a manner that does not interfere with its operation, security or availability. You must not attempt to access another person's account, bypass technical controls, introduce harmful software, exploit a fault, use automated tools without permission or engage in conduct that may damage the site or other users. Any game, service or feature may be changed, suspended or withdrawn where appropriate.

Eligibility and personal responsibility

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using online gambling services. You must check that gambling is lawful for you and must not access the site from a jurisdiction where the services are prohibited. Location checks, age checks and other verification measures may be required before an account can be opened or used.

You may only create and use an account for yourself. Information supplied during registration must be accurate, current and complete. You must update information when it changes and keep your login details secure. You are responsible for activity carried out through your account unless you notify the site promptly that your credentials may have been compromised.

2. Accounts, verification and funds

The Pokies Casino may refuse an application, restrict an account or request additional information where necessary. Verification can include checks of identity, age, address, payment ownership, source of funds or other details relevant to account security and legal obligations. You must provide documents or information that are genuine, clear and suitable for the requested purpose. An account may remain restricted until required checks have been completed.

Your account is personal and must not be sold, transferred, lent or shared. You must not permit another person to gamble using your account or use another person's account. If you believe your password, device or account has been accessed without permission, you should change your credentials where possible and notify the site through the available support channel.

Deposits must be made using an approved payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks, processing rules, minimum or maximum amounts and fees disclosed at the relevant time. A deposit should not be treated as a loan or as money that must be wagered. You should only deposit money that you can afford to lose.

Withdrawals may be subject to account verification, anti-fraud checks, payment-method restrictions and any applicable game or promotion rules. The site may return funds through an appropriate payment method and may delay or decline a transaction where information is incomplete, activity is under review or a legal obligation requires action. You remain responsible for any taxes, charges or reporting obligations that may apply to you.

Suspension and closure

An account may be suspended, closed or restricted if you breach these terms, provide misleading information, engage in suspicious or fraudulent activity, misuse a promotion, fail verification, become ineligible or create a risk to the site or other users. Where permitted, any balance will be handled in accordance with applicable law and the circumstances of the account. The site may also close an account at the account holder's request or for operational reasons.

3. Games, promotions and technical matters

Each game may have its own instructions, paytable, rules and operating conditions. You should review those details before placing a wager. Outcomes are determined by the relevant game system and, where applicable, randomised technology. Once a wager has been accepted, it generally cannot be changed or cancelled unless the applicable game rules or law provide otherwise.

Game records, account records and transaction records may be used to determine what occurred on the site. If there is a clear technical or recording error, the relevant transaction or game result may be reviewed and corrected in a fair and lawful manner. The site is not responsible for losses caused by your equipment, internet connection, software, mobile network or other circumstances outside its reasonable control.

Offers and promotional activity

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, qualifying games, contribution rules, withdrawal restrictions and limits. You must read the specific offer terms before accepting or using an offer. If a promotional term conflicts with these general terms, the specific promotional term will apply only to the extent of that conflict.

The Pokies Casino may cancel, change or withdraw an offer where permitted, including where a promotion is affected by an obvious error, technical issue, misuse or suspected manipulation. A person must not open or operate multiple accounts to obtain an offer, use another person's details, or engage in activity designed to bypass promotional rules. Any resulting benefit may be removed where the applicable terms or law allow.

Availability and interruptions

The website and services are provided subject to availability. Maintenance, updates, communications failures, security events, supplier issues or other circumstances may cause delays or interruptions. The site will take reasonable steps to maintain its services, but continuous or error-free access cannot be guaranteed. You should not place a wager unless you can see that it has been accepted and recorded.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, decide how long you intend to play and take regular breaks. Never gamble with money needed for rent, bills, food or other essential expenses. Do not gamble when affected by alcohol, drugs, strong emotions or pressure from others.

• Only play when you are legally permitted to do so.
• Keep deposits and wagers within an amount you can afford to lose.
• Do not chase losses or increase stakes to try to recover money.
• Use available account controls, breaks or exclusion options if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

The site may provide responsible gambling tools and information, including deposit controls, time reminders, cooling-off periods or account exclusion options. Availability and operation of these tools may depend on the service and applicable requirements. A request for a restriction should be made through the available account or support process. You must not attempt to avoid a restriction by opening another account or using someone else's account.

Privacy and communications

Personal information is collected and handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, maintain security and communicate with you about your account. You should review the Privacy Policy for further information about collection, use, storage and disclosure of personal information.

You agree that the site may send service-related communications about your account, transactions, security, changes to terms and important operational matters. Marketing communications may be managed through available preferences or unsubscribe functions, subject to communications that are necessary to provide the service or meet legal requirements.

Liability and applicable requirements

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under applicable Australian consumer law or other mandatory requirements. Subject to those protections, use of the site is at your own risk. To the extent permitted by law, The Pokies Casino is not responsible for indirect loss, loss caused by misuse of an account, or loss resulting from events outside its reasonable control.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that provision has been waived. These terms, together with any applicable game, promotion, privacy and responsible gambling information, form the rules governing your use of the services. If you have a question or complaint, use the support options made available on the website and provide accurate details so the matter can be reviewed.