Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website, the services you request and the checks that apply to your account. We may collect information that you provide directly, information created through your activity and information received from service providers that help operate the website.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, telephone details, email address and account login information. We may also keep records of support requests, complaints, feedback and other communications so that we can respond properly and maintain an accurate account history.

Identity and verification information

To confirm identity, age, location or eligibility, we may request verification documents and related information. This may include copies or details from identity documents, proof of address, source-of-funds information or other material needed for account checks. We handle this information carefully and use it for verification, security, anti-fraud and compliance purposes.

Payment and transaction records

We may keep records of deposits, withdrawals, gameplay-related transactions, payment methods, transaction references and account balances. Payment providers may process payment information under their own privacy terms. We may receive enough information to confirm and reconcile a transaction without receiving all details held by the payment provider.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, screen information, approximate location, pages visited, referring website, session activity and security events. We may also record gameplay, account access, responsible gambling settings and interactions with website features.

Information from other sources

Where appropriate, we may receive information from identity verification services, payment providers, fraud prevention services, analytics providers or other partners. We may use this information to identify unusual activity, protect accounts and meet our responsibilities.

How we use information

We use personal information for legitimate business, security, service and compliance purposes. The exact use depends on the information involved and your relationship with the website. Common purposes include:

• Creating, managing and securing your player account.
• Providing access to games, account features and requested services.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age, location and eligibility to use the website.
• Performing anti-fraud, anti-money-laundering, financial crime and security checks.
• Detecting suspicious, unauthorised or prohibited activity and protecting players and the website.
• Responding to questions, complaints, requests and support messages.
• Maintaining records of account activity, transactions, verification and communications.
• Improving website performance, usability, safety and relevant content.
• Understanding website use through reporting and analytics.
• Sending service messages, account notices and marketing communications where permitted.
• Meeting legal, regulatory, tax, court, law-enforcement and other official requirements.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where we have explained the additional purpose and obtained any consent that is required. We may combine information from different sources to keep records accurate, prevent misuse and provide consistent support.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe option, and you can also ask us to stop marketing by contacting support@thepokies-casino.click. Stopping marketing does not prevent essential account, security, transaction or service communications.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website use and improve performance. Some cookies are necessary for core features, while others help with analytics or relevant content. You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended.

When information may be shared

Information may be shared with service providers that help with hosting, payment processing, identity checks, customer support, fraud prevention, security, analytics, communications and technical operations. These providers should only handle information as needed for their services and subject to appropriate arrangements.

Information may also be disclosed where necessary to protect players, prevent fraud or illegal activity, enforce website terms, resolve disputes, respond to lawful requests or meet legal and official obligations. If the website or related operations change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Security and overseas handling

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Some service providers or systems may be located outside Australia, meaning information may be handled in another country. Where this occurs, we seek to use suitable safeguards and take reasonable steps to ensure information is handled appropriately. Privacy protections in another country may differ from those in Australia.

Your privacy rights and data requests

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to information held about you. These may include the right to ask for access to your personal information, request correction of information that is inaccurate or incomplete, ask for deletion where deletion is permitted, and withdraw consent to marketing communications.

How to make a request

To exercise your data rights, contact support@thepokies-casino.click and describe the request you wish to make. You may ask to access your data, correct your data, delete your data where legally available, or withdraw consent to marketing. For account security, we may need to confirm your identity before completing a request. This may involve asking for information that matches your account or requesting reasonable verification.

We will consider and respond to requests within a reasonable timeframe, subject to the nature of the request, the information involved and applicable requirements. In some situations, we may refuse or limit a request, including where providing the information could affect another person’s privacy, compromise security, interfere with fraud prevention, create legal issues or conflict with a record-keeping obligation. If we cannot delete all requested information, we will explain this in general terms where permitted.

Retention and account closure

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law. Other information may need to be retained to resolve disputes, prevent fraud, enforce terms or protect legitimate interests.

Updates to this policy

We may update this Privacy Policy when our services, technology, practices or legal obligations change. The updated version will be made available on the website and will apply from its stated or published date. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice where appropriate.

If you have a privacy question or want to make a data request, please contact support@thepokies-casino.click. This Privacy Policy is intended as general information and does not limit any privacy rights available to you under applicable Australian law.